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Oryelle Universe

Returns

If something isn't quite as you hoped, we'll guide you through every step.

You have 14 calendar days from receiving your order to withdraw from the purchase, with no need to give a reason.

The cost of return shipping is borne by the customer.

To start a return, write to us at info@oryellemartenne.eu with your order number. We'll send you the instructions for shipping it back.

The garment must be returned unworn, with its original tags and packaging, in perfect condition.

Once we receive and inspect the piece, we'll refund the full amount to your original payment method within a maximum of 14 days.

Frequently asked questions

How long do I have to return a piece?
You have 14 calendar days from receiving your order to withdraw, with no need to give a reason.
How do I start a return?
Email us at info@oryellemartenne.eu with your order number and we'll send the return instructions.
Who pays for return shipping?
Return shipping is paid by the customer.
When do I get my refund?
We refund the full amount to your original payment method within 14 days of verifying the piece.